Terms of Service and Fulfillment Policy
Terms of Service and Fulfillment Policy

Terms of Service and Fulfillment Policy

Last Updated: Feb 2nd, 2024

The following terms and conditions (the "Agreement") administers the use of the YourSecondCall.com website and services (“Services”) advertised and available on or at the YourSecondCall.com website (the "Website"). The Website is owned and operated by YOUR SECOND CALL, LLC ("Your Second Call"). The Website is offered subject to your (the "User" or "you") acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be modified and published from time to time on the Website by Your Second Call – including, Billing, Pricing, Cancellation, Refund, Privacy Policy and others. If you do not agree to this Agreement, please refrain from using the Website.

1. Billing Policies

Certain aspects of the Services may be provided for a fee or other charges, such as Paid Account, Paid Subscription, or purchase of Assets. If you elect to use paid aspects of the Services, you agree to the posted pricing and payment terms as we may update them from time to time in our sole discretion. We may cancel subscriptions without prior notice if we are unable to process payment through the provided method of payment. Account balances will be subject to an inactivity fee according to our fee terms.

Subject to your payment of applicable fees for a Paid Account, we will provide the Services to you for the Subscription Period that you have paid for such Services. At the end of the Subscription Period, your Paid Account subscription will automatically renew for an additional Subscription Period until it is expressly canceled by you as described in the “Termination” section below.

2. Access & User Information

In order to purchase Services on the Website, the User may fill out the contact form on the Website (including filling out all required personal information).

User must notify Your Second Call immediately of any breach of security or unauthorized use of its account.

The User certifies to Your Second Call LLC that if the User is an individual (i.e., not a corporation), the User is at least 18 years of age. The User also certifies that it is legally permitted to use the Website, and takes full responsibility for the selection and use of the Website. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.

3. Modifications

Your Second Call reserves the right, at its discretion, to modify this Agreement and change, suspend or discontinue the Services, Products, fees, charges and terms at any time, including the availability of any feature or content. Your Second Call may also impose limits on certain features and Services or restrict User's access to parts or all of the Services without notice or liability.

The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Website by the User following such notification constitutes the User's acceptance of the changes in the terms and conditions.

4. Payments and Fees

If you purchase any fee-based Service, including Paid Accounts, you agree that our third-party payment gateways, such as Stripe, may store your credit or charge card or other payment information. You expressly agree that we are authorized to charge you (i) a fee for any applicable Services for which you have subscribed, billed on a basis of the Subscription Period, (ii) any other fees for the Services you may purchase, (iii) any charges for use of the Services in excess of the usage or other limits placed on your use of the Services (and you hereby consent to such charges and agree we are not required to notify you of any such charge in advance) and (iv) any applicable taxes in connection with your use of the Services to the credit or charge card you provide and to reimburse us for all collection costs and interest for any overdue amounts.

If the credit or charge card you provide expires and you do not provide new credit or charge card information or cancel your Account, you authorize us to continue billing you and you agree to remain responsible for any uncollected fees.

Unless stated otherwise, all fees and payments are quoted in U.S. Dollars.

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5. Cancellations and Terminations

You may cancel your account at any time via written notice of termination to support@yoursecondcall.com at least 14 days before the next payment date. If you cancel the Service before the end of your current paid-up month, your cancellation will be effective immediately and your credit card will not be charged again. Should you cancel your account, you will not be granted a refund upon cancellation.

In the event that Your Second Call suspend or terminates your account or these Terms for any reason, you understand and agree that you shall receive no refund or exchange for any Credits or subscription fees for any portion of the Services, any content or data associated with your account, or for anything else.

6. Refund Policy

You agree that all refunds are at the sole discretion of Your Second Call. Your Second Call has no obligation to refund amounts paid for products or services. To initiate a refund, please email customer service at support@yoursecondcall.com After we receive your request, we will process it accordingly. In the event Your Second Call makes an exception and issues a refund (which it is under no obligation to provide), you understand and agree that immediately upon receipt of a refund you are not authorized to use the product in any form or for any purpose whatsoever.

7. General

No agency, partnership, joint venture, employee-employer, relationship, etc. is intended or created by this Agreement. You acknowledge that you have all the necessary permits to grant us with User’s personal data to fulfill this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement.

Questions

If you have any questions concerning our fulfillment policy, please contact us at:

When life hits a wall, or you receive some great news, your first call will obviously be to your family, friend, or partner. We just want to earn the right to be your second call.

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